Frequently Asked QuestionS
How can i place an order?
To place an order, simply browse through our wide selection of shoes and fashionable footwear on our website. Once you’ve found the items you love, select your size and quantity, and then proceed to checkout. Follow the prompts to enter your shipping and payment details, and your order will be on its way!
Do you offer international shipping?
Yes, we offer free international shipping to selected countries. Please check our shipping policy or contact us for more information.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
Do you offer shoe care products?
Yes, we offer a range of shoe care products to help you maintain the quality and longevity of your footwear. From cleaners and protectors to brushes and polishes, we have everything you need to keep your shoes looking their best.
How long will it take for my order to arrive?
Shipping times may vary depending on your location. Generally International shipping orders are delivered within 5-10 business days.
Do you offer shoe care products?
Yes, we offer a range of shoe care products to help you maintain the quality and longevity of your footwear. From cleaners and protectors to brushes and polishes, we have everything you need to keep your shoes looking their best.
What is your return policy?
To be eligible for a return, please initiate the return process within 7 days of receiving your order. We accept returns on unworn, unused items with their original packaging intact. Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). In such cases, we will provide a prepaid shipping label for the return.
Are your shoes made from sustainable materials?
We are committed to sustainability and offer a range of shoes made from eco-friendly materials. Look for the “sustainable” label on our product pages.
Do you offer discounts for bulk orders?
Yes, we provide discounts for bulk orders. Contact our customer service team for more information on bulk pricing and customization options.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways for your convenience.
How can I contact customer support?
Our customer support team is available via email and phone. Feel free to reach out with any questions or concerns, and we’ll be happy to assist you.
What is your privacy policy regarding customer information?
We take customer privacy seriously and adhere to strict privacy policies. Your personal information is kept confidential and is only used for order processing and communication purposes.
What is your customer satisfaction guarantee?
We stand behind the quality of our products and offer a 100% satisfaction guarantee. If you’re not completely satisfied with your purchase, please contact us, and we’ll make it right.
Are your shoes waterproof?
While not all of our shoes are waterproof, we do offer a selection of waterproof and water-resistant styles. Check the product description for details on specific shoes.