Return And Refund Policy
Condition of Returns
We accept returns on unworn, unused items with their original packaging intact. To be eligible for a return, please initiate the return process within 7 days of receiving your order.
Initiating a Return
To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via email, or phone. We will provide you with instructions on how to return your shoes.
Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping method to ensure the safe return of your shoes.
Refund Process
Once we receive your returned item and inspect it for any damage or signs of wear, we will process your refund accordingly. Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Items
If you receive damaged or defective shoes, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.
Refund Processing Time
Once we receive your returned shoes, please allow 3-5 business days for us to inspect the shoes and process your refund. Refunds will be issued to the original payment method used for the purchase.
Policy Changes
We reserve the right to update or modify our returns and refunds policy at any time. Any changes to the policy will be communicated on our website.
International Returns
International customers are responsible for return shipping costs and any applicable customs fees. Please contact us for assistance with international returns.